Questions and Answers
Can I choose the contractor if I have a loss covered by insurance?
Yes!! It is a state law CO 10-4-120 Unfair or discriminating trade practices. 6- Notwithstanding any other provision of this section, An insurer or its agent shall inform the beneficiary or claimant that he or she may select any repair business of his or her choosing.
Who should I call first when I have water damage?
If the water is still running call a plumber immediately, if the water intrusion or leak has been stopped call a local restoration company.
Where is my main water shut off?
Typically the shutoff valve in the crawlspace or basement. It may be set into a wall or on the water pipe leading to the water heater.
How do I shut my main water supply off?
In most cases when the water is on the valve handle is parallel to the water supply line. Turn the valve handle 90 degrees so the handle is perpendicular to the water supply line.
How do I prevent frozen hose bibs?
Remove, drain, and store hoses used outdoors. Close inside valves supplying outdoor hose bibs. Open the outside hose bibs to allow water to drain. Keep the outside valve open so that any water remaining in the pipe can expand without causing the pipe to break.
What do I do if I have frozen pipes?
Turn on a faucet and only a trickle comes out, suspect a frozen pipe. Likely places for frozen pipes include against exterior walls or where your water service enters your home through the foundation. Keep the faucet open. As you treat the frozen pipe and the frozen area begins to melt, water will begin to flow through the frozen area. Running water through the pipe will help melt ice in the pipe.
Does insurance cover mold or sewage backups?
Each policy is different. Call your insurance agent and ask if you are covered under your normal policy or ask if you have an endorsement to your insurance policy that may cover this type of loss.
How do I know if I have water under my foundation?
Check your sump pump to see if it is working correctly. Look for water seepage on the edges of the foundation. Check to see if you have wet carpet in most cases on the edges.
How long does mold take to grow?
Mold can start growing in 48-72 hours from time of water loss.
How do I test for mold?
There are several ways to test for mold. The best and most accurate is to have an industrial hygienist do an air sample test to determine mold spore count and types of mold. Surface sample test can be done as well to determine specifics type of mold on surface.
What is black mold?
Black Mold is most commonly called Stachybotrys it is commonly found on building material that has been wet for at least 7 days.
Who is at most at risk for health problems associated mold?
Young children with undeveloped immune systems and older adults. People with allergies may be more sensitive to molds.
How do I find an Industrial Hygienist?
Call a local restoration company. All reputable restoration companies have an Industrial Hygienist they can refer. Avoid restoration companies that test “in house” for mold.
Who do I call if I have a sewage backup?
Call a plumber that specializes in drain cleaning. Call the city to see if backup are coming from street. Call a restoration company for an estimate.
How to clean up sewage or a sewage backup?
Call a professional restoration company to clean up the backup. Sewage backups are very toxic and dangerous. Sewage contains many bacteria such as Escherichia coli (commonly abbreviated E. coli), viruses such as hepatitis A and B, and has the potential for micro toxins associated with molds)
What do I do with water in my basement?
Water needs to be extracted immediately to avoid secondary damage. Use pumps or water safe vacuums to assist or call a local restoration company to handle water extraction, mitigation and drying of basement.
Is it ok to have water in my crawlspace?
It is not ok to have water in a crawlspace. It can lead to microbial growth on floor joists and some molds can form on the dirt. Vapor Barrier can be used but after the surface has been dried.
Can water damage my wood floor?
Absolutely, wet wood floors can buckle and cup due to water. Specialty drying equipment should be used if wood floor has had a substantial amount of water or prolonged exposure to water like a refrigerator line leak.
How do I get rid of smoke smell?
A. There are many techniques to removing smoke damage and smell depending on the extent of the damage. Charring on wood may require soda blasting and encapsulation and ozone. Least severe smoke removal may be taken care of using hydroxyl and chemical sponges.
Can you salvage smoke damaged clothing and contents?
A. Yes, most soft contents can be salvaged. Most full service restoration companies are able to clean soft contents through specialty cleaning and laundering.
Who do I call to clean up a fire?
A full service restoration company with experience mitigating fires. A full service restoration company is usually a general contractor and is better qualified to make mitigation decisions that will compliment the reconstruction then regular contractors.